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Important Features You Can Expect in a PBX System

Any small or medium sized business entity can leverage the deployment of a proper IP PBX appliance, for instance a Grandstream phone system, to access enterprise-grade communications and mobility that support data, video, and voice transmissions. Such a system is capable of harmonizing the management and access of numerous communication technologies, including video and voice calling, video conferencing, security surveillance systems, and data systems.

Here are some of the most vital features that IP PBX equipment should support:

The versatility of a great IP PBX system for a small business allows for the registration of hundreds of SIP endpoints and users. It may allow up to 60 calls at the same time, and its video conferencing feature enables more than 30 participants from different remote locations. If your business communications are growing quickly, this type of an IP phone appliance lets you implement all the required expansions without having to alter the foundation of your communication infrastructure or spending a lot money again.
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For the purpose of faultless concurrent communications and enabling of all these outstanding IP PBX features, the appliance should be supported by a high-performance processor. With a 1GHz processor and 512MB RAM, you have the vital processing power and short-term memory that your IP phone communication equipment requires. Likewise, broadband communications of big amounts of data each second in formats such as voice and video is supported by the gigabit network ports of the appliance.
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Additionally, the system features numerous data and communications security levels and forms. Security protocols such as SRTP and HTTPS supporting hardware encryption are used. Additional protection is against attacks is provided by elements like blacklists, alerts, and fail2ban.

You can record calls using a built-in server. The beauty of it is that these recordings, whether of concerned customers’ or other stake holders’ calls, can be accessed remotely through a web-based user interface. Based on factors such as line and date, you can track how a phone is being used, thanks to the inbuilt call detail records feature on this equipment.

There’s also increased efficiency in the way calls are handled. For instance, call queuing enables the handling of call volumes. Also, a multi-language auto-attendant is able to handle incoming calls, sometimes resolving a customer issue without involving a real human receptionist.

The call forwarding and transfer capabilities are also essential for an IP PBX telephone system for business. The features ensure that an issue is resolved or a notification is received promptly through any connected telephone device that’s available.

An office IP telephone system, such as the Grandstream PBX, places your business above competition in several important ways, so it’s important to have it.